Mercer Carpentry
Quote requests answered within the hour
Carpentry shop, 8 people
The problem
Quote requests came in by email and through the website while the crew was out on job sites. Dan answered them at night, so a reply often took 2 or 3 days, and the job went to whoever answered first.
How Iris helped
Iris reads every request as it arrives, pulls out the measurements and photos, and drafts a reply with the open questions and a time for a site visit. Dan checks the draft on his phone and sends it between jobs.
The result
First reply within the hour instead of 2 or 3 days
About 10 hours a week saved on email
More quote requests turning into booked jobs
“I used to answer quotes at night after a full day on site. Now the reply is drafted before I’m back in the truck.”
Dan Mercer
Owner, Mercer Carpentry
